This site is operated by Dilapidations Direct Ltd, a private limited company registered in England.
By registering or placing an order or requesting a quote on this site, you consent to the collection, use and transfer of your information under the terms of this policy.
This policy only applies to this web site. This site may contain links to other sites that may request additional information from you. We are not responsible for the privacy practices or the content of other web sites which link from our site.
Dilapidations Direct Ltd is fully committed to compliance with the Data Protection Act 1998 and the following principles will be applied when we handle personal information:
Personal information is only used with your knowledge and personal information is only seen by those who require it as part of their employment in the provision of goods or service to you.
Only information required to manage this site or provide a requested service to you is collected
We will not pass personal information on to any other organisation without your agreement unless required to do so by the law.
Where necessary and to the best of our abilities will keep personal information up to date and personal information will be protected from unauthorised or accidental disclosure
Personal information is retained only for as long as it is required as part of the supply of goods or services
Inaccurate or misleading informmation or data will be corrected as soon as possible
We will provide you with a copy of your personal information on request. These principles apply whether we hold your information on paper or in electronic form.
You acknowledge and agree that: In the course of using this Web Site or registering with it and any services offered via this Web Site, certain information about you will be captured electronically or otherwise and transmitted to Dilapidations Direct Ltd or and, to any third parties as set out below or to third parties who host our web servers or assist us in maintaining this Web Site; and You consent to the use, storage, or processing of your personal information by Hips Direct Ltd(or any third party Hips Direct Ltd uses for carrying out credit checks) for the purposes of carrying out any credit checks, and for the processing of payments in the event that you enter into any financial transaction with Dilapidations Direct Ltd.
The provision of our services specifically requires disclosure of your personal details to third parties including:-
Solicitor acting for Landlord/Tenant
Agent acting for Landlord/Tenant
Other third party to which disclosure required by Civil Procedure Rules
Information that we collect from you
When you visit or register with this website you may be asked to provide certain information about yourself including your name, email address and other contact details and credit or debit card information.
We may collect property information, including moving date and location, property type, price, age and condition.
Use of your information
The information you provide enables us to provide you with quotations for and the supply of the services you have requested. It also enables us to contact you where necessary concerning any quotation or the delivery of any service requested.
We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. We will also use the information to determine the use you are making of the Site. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.
Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.
We may use the information that we collect to personalise your vist and experience on the Web Site, to help you log on in future and to continue to use the Web Site, and to help us select services or materials for inclusion on the Web Site that may be of interest to you.
We may need to pass your information to third parties who help us to maintain, administer or develop the Web Site but, if so, that information is only given to those third parties for that limited purpose.
We also monitor traffic patterns and usage of our Web Site to help us improve our Web Site design and layout. We may pass this information to our partners or other third parties but it will not contain any personally identifying information.
Disclosure of your information
We will not disclose any of your personally identifiable information except when we have your permission to do so or when require by law.
The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and third parties who act for us for the purposes set out in this policy or for other purposes approved by you.
Those parties process information, fulfil and deliver orders, and provide support services on our behalf.
We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.
If you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies, to contact you occasionally about products and services which may be of interest to you.
They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know, by contacting us at the address set out below.
Dilapidations Direct Ltd may want to contact you to notify you of news about Dilapidations Direct Ltd, changes to the Web Site, new services or products that we think may interest you.
Dilapidations Direct Ltd may telephone you to discuss the provision of any service or quotation requested.
Dilapidations Direct Ltd may use your details and information to communicate to you offers for services or goods from other companies within the group or other companies which we think may be of interest to you.
Dilapidations Direct Ltd will not contact you for these purposes unless you authorise us to do so by entering your email address in a form to receive updates and news or by ticking the relevant boxes (i.e. during a request for a quotation of a service or by registering on the Web Site) to authorise Dilapidations Direct Ltd to make such contact or you provide such authorisation in writing to Dilapidations Direct Ltd or electronically via the Web Site (if applicable).
Any communication to you by email, other than those connected with the provision of a requested service will contain a link to enable you to request that no further communications should be sent.
In addition, at any time thereafter, you change your mind and would rather not be contacted by Dilapidations Direct Ltd to receive information, please send an email to firstname.lastname@example.org with a short explanation that you no longer wish to receive such information.
In these circumstances, Dilapidations Direct Ltd will not contact you again in relation to the information described above in this paragraph.
However, Dilapidations Direct Ltd will still use your details to send you information and communications in relation to the services we continue to provide to you.
How Do We Protect Your Information?
We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorized access to comply with the UK Data Protection Acts of 1984 and 1998.
Cookies & IP Addresses
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. It acts as an anonymous identifier when you visit our site. We use this information to create anonymous usage and interest profiles.
This information never includes any information that would identify you personally, nor does it include any information that would be considered sensitive.
Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our web site.
This web site also uses IP addresses to administer the site and gather traffic data. Your IP address may be used to gather broad demographic information; however, your address is not used in any way that would identify you personally.
Further information and advice about data protection is available from: The Office of the Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: +44(0)01625 545 745